We do our utmost to ensure that you are happy with our goods. However, if you do have cause to complain or if the jewellery fails to meet your expectations, you can return all articles purchased from the COEUR DE LION online store for free.
COEUR DE LION Schmuckdesign GmbH,
c/o MAILCOM AG
You can print out our online returns label for your free parcel:
To ensure that the jewellery returns to us in good condition, please return each article, if possible in its original packaging, as well as all accessories and packaging components. Please avoid damage and contamination. If applicable, please use protective outer packaging. Please ensure the articles are afforded sufficient protection against transport damage with suitable packaging; this will avoid claims for damage caused by defective packaging.
You must bear the standard return costs if the delivered article is the article ordered and if the price of the article to be returned does not exceed €40 or, if the price does exceed this, if you have not yet rendered the consideration or a contractually agreed partial payment by the cancellation date. Otherwise, returning the item shall be free of charge to you.
If possible, please fill in the attached returns form in full and enclose it with the returned article.
If you have already paid, we shall credit the amount to your PayPal, bank or credit card account. Please note that returning and processing articles can take a few days.
We expressly remind you that the delivered pieces of jewellery are only to be tried on, similar to trying on clothes in a shop. If the jewellery should deteriorate as a result of additional use, we reserve the right to demand compensation.